We are required to operate in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. The law applies to all transactions within the UK where a consumer does not meet the vendor, such as e-commerce transaction or telephone transaction. In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. We are obliged to refund your payment in full within 30 days of your cancellation.
You must additionally contact us in writing (either by letter or email) to inform us of your decision to return your order prior to sending it to us.
At CENTRA (Education & Training Services) Ltd. we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from CENTRA (Education & Training Services) Ltd. and decide that the IDL programme is not suitable for you or simply you've changed your mind, you are entitled to a full refund. You must notify CENTRA of your request for a full refund within 7 days of your purchase date.
When we have processed the refund and your card has been credited, we will confirm this via email.
The CENTRA (Education & Training Services) Ltd. procedure does not affect your statutory rights as a consumer.
This is consistent with the Department of Trade and Industry's distance selling regulation.
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All trademarks reproduced in this website, which are not the property of, or licensed to CENTRA (Education & Training Services) Ltd., are acknowledged on the website. You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties is prohibited.