My heated seat in my SUV caught fire, who do I contact first?

My heated seat in my SUV caught fire, who do I contact first? Topic: My heated seat in my SUV caught fire, who do I contact first?
July 21, 2019 / By Cecelia

Question: While getting out of the passenger seat I unknowingly bumped the heated seat button and turned it on. I got into the drivers seat and drove home (2 hour trip). About an hour 15 into my trip I started to smell a light burning scent, but thought it was outside (I was driving through rural areas). It was completely dark, I was very tired, and just wanted to get home so I kept on. The smell was increasing and I knew something wasn't right. By the time I got home and into a well lit garage I saw the source of the stench....my passenger seat had a huge burn mark and was smoking! Now my seat is obviously ruined. Is this my fault or a manufacturing fault? If manufacturing, who should I contact first?

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