Why won't Apple help it's customers with the Mac Defender virus?
Question: "According to Sophos, there have been sixty thousand calls to AppleCare tech support about Mac Defender-related issues , and Ed Bott of ZDNet reports that the number of calls to AppleCare increased in volume due to Mac Defender, and that a majority of the calls now pertain to Mac Defender. AppleCare employees have been told not to assist callers in removing the software. Specifically, support employees have been told not to instruct callers on how to use Force Quit and Activity Monitor to stop Mac Defender, as well as not to direct callers to any discussions pertaining to the problems caused by Mac Defender. An anonymous AppleCare support employee said that Apple instituted the policy in order to prevent users from relying on tech support instead of anti-virus programs." Awww, does this mean now that Macs are equal to PCs now? Haha, where's your God now Apple fanboys!? Apple won't help you out in this situation.They're ditching you like a used up prostitute. You're on your own now. Now Apple users can't use the "Macs don't get viruses" excuse anymore when comparing Apple to Pcs
Best Answers: Why won't Apple help it's customers with the Mac Defender virus?
As with any computing platform, exploits are periodically discovered and used to infect or access computers without the permission of the owner. Apple is now providing an update that removes the infection and warns about further attempts to infect the system. As a guy who routinely removes malware from Windows-based computers, they certainly make the process sound easier than it is on Windows!
You said you send thank you cards after a "service is given"? Depends on the type of "service" you provide but would it serve your purpose to "include" something along with that thank you card such as "a referral certificate" for that customer if they send you a new customer? Something like this: Thank you for your business. We appreciate you allowing us to provide you with our services. "Company name" would like to offer your family and friends our same professional assistance and quality service. By simply referring our company to others that results in future transactions we have included a $10 gift certificate in YOUR name (whatever amount suits your company budget) to pass on. You can use this toward your own (account, purchase, next service, whatever applies to your company) Simply give the coupon to a prospective client. They bring the coupon to us. YOU get paid for your referral! Satisfaction is our goal.............. The new client will come in but often forgets the coupon but you still get the sale! If they do happen to name drop the customer that referred them then of course you are obligated to redeem the coupon. Coupons are a major marketing tool so use them to your advantage. They can be done on your computer to save printing costs. Also try "customer appreciation" days. Include in your thank you notes that on such and such day their will be some event like "bring a friend" and if they use our service we will promptly THANK YOU by (choose some mythod) Thus bringing in the current client and a potential client. If I knew what your business was I may could think of more. Maybe do an add-on to your question that gives a little more detail and perhaps someone else can give you a better answer. I wish you all the best...............
Apple never didn't get viruses. It was just targeted way less than Microsoft Windows was. Not all operating systems on PCs get targeted with viruses as much as Microsoft Windows.
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