My Disc Drive isn't working!?
Question: Hi! My mom and I took our computer in to Best Buy a few months ago, because it had a whole bunch of viruses. They took off all our software, then took off the virus, and put the software back on. Now, I'm trying to re-install The Sims 3 to my computer, but my disc drive won't read the disc. It will spin the disc, and I can hear the fan running, but the computer won't acknowledge that the disc is being read. This has happened once before, when I tried to put my Rammstein CD on iTunes. It said on iTunes that there is no disc burning software, whateve that means. What can I do? (It's really important that I figure this out, so detailed answers that a 15-year-old can understand would be VERY helpful. Thanks:) ) Another thing, I'd appreciate it if there were only SERIOUS answers.... (No thanks to you, Matthew Jones.) I'd really like to get this problem fixed, since now I can't even make CD's. Also, I just tried going to my Device Manager, and clicking on "CD-ROM", then finding information about my disc drive. It says that there is a problem with it. So, I clicked on the "check for solutions" button, and nothing happened. This is what it said: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." Another thing, I have a HP Pavillion dv9000. What drivers do I need to install?
Best Answers: My Disc Drive isn't working!?
First see if your drive is being recognised by Windows. Click Start - Computer or My Computer. Do you see your cd drive in there? E.g. You`ll see your C drive and any other drives you have in there, does it mention your cd drive. If not try the fix in the link below, it often works, but not always. Click on Run Now. EDIT. The second link is another fix that you can try, click on Fix It. What are the letters after dv9000 as there are many dv9000`s
Hey! What have you done to your computer lately? Any updates or have you dropped it? I could be a few different things. First go to (assuming it's an xp): Start>Run>type "devmgmt.msc">Enter>Check that the driver is installed. Otherwise the cord could have come loose inside the computer.
Hi, sorry to hear about Your lost Sims 3 time ... From the text in Your question, it looks like they (BBuy) "removed all the software, cleaned the viruses, and put the software back on". Unfortunately, that means that BBuy actually simply relied on a piece of virus cleaning software running on the system to do what they should have done correctly as supposed "Professional Repair Technicians". The ONLY way to get rid of a virus is to connect the hard drive to either another system with updated (to-the-minute) anti-virus and anti-spyware software, and run it on the drive as many times as it takes to clean all the problems out, then save what You still have left to a backup file or folder, and **re-partition and reofrmat the hard drive**. The last step is to re-install Windows, all Your programs, and the best possible antivirus / spyware softwares available for free. Sadly, if they tell You they did NOT re-partition and reformat the hard drive or replace it with a new one the same size and type, then re-install windows and Your own personal files - They failed to repair Your system. If that's the case, You should backup Your personal stuff now (in case they get mad and do it sloppily) and take it back to them for PROPER repair. Now, it sounds like any left over bits of the viruses You had have disabled access to Your DVD/CD drive (common practice for a virus so You can't load a recovery disc or burn stuff You want to save), or at least to some types of discs that require certain "DLL" or informational files to be recognized. You should check the CD/DVD drive Mfrs website for a new "firmware" to download for that model of drive, or if there isn't one, run a Windows update that might find a better patch for the problem. Last possibility is to simply get a replacement CD/DVDRW drive for about $25.00 online (as long as its definitely NOT the virus problem - and BBuy DID fix them right), and install it - which takes about 10 minutes, mostly opening the case of the computer. There are instructions online for this and from the Mfr website - all model specific and easy to understand. Good Luck!.
Contradicting previous answer: CD drives do not require drivers to operate, even modern drives in notebook PCs. And another previous answer: Internal notebook CD drives are much more expensive than $20. An external CD drive would most likely be your cheapest option. Most modern computers, notebook and desktop alike, allow the user to boot from either internal or external drives. Just put your recovery disc in the external drive, boot up, and you should be good to go.
First when is says there is no disc burning software, it means you can't put any thing on disc with your computer. second for your sims disc. try going to computer, then find your disc drive icon. it should say something about sims. double click on it. then you should see a list of things to choose from. somewhere it should say like auto run. double click on that and install. try that
The os is always first need to have some sort of graphics to see what you are doing, all graphics card have a generic vga driver install so you can see the display and the last software to be install ,the motherboard drivers are next, usually the chipset and usb drivers, and then the graphic card drivers
If you have your own answer to the question My Disc Drive isn't working!?, then you can write your own version, using the form below for an extended answer.