My Disc Drive isn't working!?

My Disc Drive isn't working!? Topic: My Disc Drive isn't working!?
June 18, 2019 / By June

Question: Hi! My mom and I took our computer in to Best Buy a few months ago, because it had a whole bunch of viruses. They took off all our software, then took off the virus, and put the software back on. Now, I'm trying to re-install The Sims 3 to my computer, but my disc drive won't read the disc. It will spin the disc, and I can hear the fan running, but the computer won't acknowledge that the disc is being read. This has happened once before, when I tried to put my Rammstein CD on iTunes. It said on iTunes that there is no disc burning software, whateve that means. What can I do? (It's really important that I figure this out, so detailed answers that a 15-year-old can understand would be VERY helpful. Thanks:) ) Another thing, I'd appreciate it if there were only SERIOUS answers.... (No thanks to you, Matthew Jones.) I'd really like to get this problem fixed, since now I can't even make CD's. Also, I just tried going to my Device Manager, and clicking on "CD-ROM", then finding information about my disc drive. It says that there is a problem with it. So, I clicked on the "check for solutions" button, and nothing happened. This is what it said: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." Another thing, I have a HP Pavillion dv9000. What drivers do I need to install?

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