Really lousy virus problem? Help would be mucho appreciated...?

Really lousy virus problem? Help would be mucho appreciated...? Topic: Really lousy virus problem? Help would be mucho appreciated...?
June 24, 2019 / By Rosa

Question: I was watching VLC media player in one half of the window, and on Facebook on the other half, when suddenly all these little boxes popped up. They had a red X and a message I don't remember. Then, my computer shut off. I turned it back on and the same thing happened. I turned it on yet again, went into the guest account. My usual route of action against a virus is (idiotic!) going into the guest account, creating a new admin account, and deleting the virused account, while choosing the option to keep the files. Now, on both my guest account and my new admin account, the internet doesn't work, and it freezes all the time. Also, my old admin account was deleted - but WHERE ARE MY FILES? I can't find them anywhere. I know I probably made this worse with my actions, but if you have any advice, I'd appreciate it. Esp if I don't have to download anything onto a disk or anything.

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